General Questions

Pocket WiFi is a mobile wireless router that is credit card sized and creates a personal WiFi zone.
Wifi device creates a special internet connection for you. SIM-CARD surprises during your stay in Turkey cost are and you will not have to deal with paperwork.
No Live in Wifi package comes as a set and we don't only have the option of renting a SIM-CARD. The SIM-CARD in the device is set to not work on any other phone, tablet or PC.

About The Device

The Live Wifi Pack includes a portable WiFi device, a 5000mAh Power bank, a USB cable, a user manual, a USB wall socket and a return bag.
Yes, you can. An extra power bank is included in the box to charge your portable wifi device, mobile phone or friend's phone.
Yes, sure. You can rent as much as you want.
You can connect up to 10 devices (tablets, phones, laptops etc.)
Any device that can connect to a wifi network can connect to a live wifi portable wifi device
Mywifi box portable wifi device supports maximum 100Mbps speed. With the 4.5G network, the download speed in city centers is around 40-50 Mbps.
In normal use, the battery life is 6-7 hours. However, you can extend the time all day by using the 5000mAh powerbank in the box.
In order to get your deposit back, you must return all of the devices in the box. If you lose anything, you must inform us immediately. If the device is stolen, you will not be charged if you have a police report.

Network Coverage

The maximum Live range on a wifi modem is 15 meters for outdoor use.
Wifi is available in Live wherever mobile phone coverage is available. When you are close to the beach, you will have 3G / 4G coverage.
Live in Wifi Portable Wifi Device works with a local internet provider. So it only works within the borders of Turkey

Booking / Reservation

After your booking has started, you can extend your reservation as much as you want for a daily extra fee. In case you want to shorten, terminate or extend your rent, just let us know. The remaining days will be refunded.
You can cancel your reservation at any time before the device is delivered.
Once you've completed the reservation, you can tell us about changes to your plans by email or whatsapp.
You can pick and choose the locations you want, drop them and complete the payment process, make reservations via mywifibox.com.tr or receive them at offline sales points. Write to us for information about our offline sales channels.
Of course. Any time. But it is better to book a few days in advance to avoid any problems.
If you write to us before making a reservation, we can prepare a suitable offer for you.
No. You will never pay an extra fee.

Delivery Process

It is enough to share your flight code with us during the reservation. You can pick up your device at Istanbul New Airport (IST) or Sabiha Gokcen Airport (SAW).
If your delivery point is a hotel, you can ask your device at the hotel reception or concierge. We will be waiting for you at the airport before you arrive. One of our teammates will welcome you. He will be holding a card with our logo. We will share our friend's information with you.
Yeah. We deliver all over Turkey. But we need three days to do that. We may have problems with last minute bookings.
The average delivery time in Istanbul is 1 hour. For a place outside Istanbul, this period is 3 days.

Return Process

Yeah. we will make an appointment with you before your booking date ends.
Yeah. You can deliver to the reception at any time. You must tell us who you are delivering.
We ask that you put all the contents of the box in the return bag in the box. That is all.